Terms & Conditions for Classes and Courses

We hope you enjoy your Keeeps experience, our mission is to provide a comprehensive and fun-filled experience whilst supporting you learn and create beautiful and unique work in a friendly, collaborative, inclusive and respectful studio space. 
Whilst we aim to accommodate our customers on a more personal and friendly basis, in certain areas we have need to adopt strict guidelines in order for the studio to be a safe and comfortable environment for everyone to use.
Please ensure you have read, understood and accepted these terms and conditions before you book a Keeeps class or course. 

Contract of Sale

Completion of the booking process and making full payment constitutes your understanding and acceptance of our terms and conditions and thus forms your contract with Keeeps.


Classes and Courses

All class and course fees include tuition, materials, firing costs and tea and coffee.
Classes and courses are both booked on a first-come first-served basis on the booking system on our website. 
All payments should be made in full at the time of booking. We cannot confirm your place until we receive full payment.

Gift Vouchers

Keeeps gift vouchers can be used to purchase classes and courses. Refunds are not available on gift voucher purchases, nor can these be exchanged for cash. Gift vouchers are transferable, so if you are unable to make your class or course, please contact us to discuss an alternative (subject to cancellation policies below).
If you are booking a class using a Keeeps gift card, the class booking will be subject to these terms and conditions upon redemption of that gifted card.

Cancellation by you


Cancellation by you with notice of at least 14 days prior to the class date, will mean that you can either receive a full refund or rearrange your class to a more suitable date. In these circumstances, you will be able to cancel using the link provided in your confirmation email.
For cancellations with prior notice of less than 14 days but more than 7 days from a booked class, you will have the option of rearranging your class, and transferring this to a more suitable date but no refund will be offered. 
For cancellations within 7 days of the class date, in circumstances beyond your control, we will do our best to fill your space for you so please get in touch with us as soon as possible in store, by email on marlow@keeeps.co.uk or by phone on 01628397000. Alternatively, you may name a substitution (see Substitutions below). If your space cannot be filled, unfortunately no refund will be offered.


When we refer to the ‘course’, this includes all classes/sessions which are included in the course. For the avoidance of doubt, these rules only apply prior to the first class of the course. After this, classes are non-refundable and non-transferrable.
Cancellation by you with notice of at least 14 days prior to the course start date, will mean that you can either receive a full refund or transfer to an alternative course (subject to availability), by using the link provided in your confirmation email.
Refunds will not be available where less than 14 days’ notice is given prior to the course start date.
You will have the option of transferring to an alternative course where less than 14 days, but more than 7 days’ notice is given in advance of the course start date.
For cancellations within 7 days of the course start date, where circumstances are out of your control, we will do our best to transfer your course to another customer so please get in touch with us as soon as possible in store, by email on marlow@keeeps.co.uk or by phone on 01628397000. Alternatively, you may name a substitution (see Substitutions below). If no replacement can be found, no refund will be offered.
If you cannot make one of the classes in the course, you will not receive a refund of that part of the course. You cannot make any substitutions for individual classes on a course. You can continue with the course if you miss a session but will not get to redo the class you missed.

Cancellation by us

If we cancel your course or session for any reason, we will do our best to organise an alternative date within a reasonable period of time. If this is not possible, or you are unable to attend an alternative date, we will refund the full purchase price.
Keeeps will not be liable for any losses or expenses arising from amendments or cancellation of any class or course.


You may name a substitute attendee at any time before the class or course, at no additional cost. Please notify us in writing by email to marlow@keeeps.co.uk of the substitute’s name and email address, ensuring confirmation of receipt received.


Requests to transfer to an alternative class, workshop or course or date can be made by clicking the relevant link on your confirmation email. Transfers may be made, if places are available, up to 7 days before the class or course start date and will incur no additional fee.
However, transfers are subject to availability and Keeeps is not obliged to ensure suitable alternatives are available. A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.

Studio Closure

If the studio is forced to close due to factors outside of our control such as severe weather conditions, force majeure, or an infectious disease such as Covid-19 we are afraid we are not able to offer any refunds but will use all reasonable endeavours to find a suitable alternative for you.

Late Attendance

You must arrive 10 minutes in advance of the start time of your class or course. It is your responsibility to arrive ahead and in time for your booked class or course. It is down to the discretion of Keeeps staff to not accept a late arrival to a course if their late arrival is potentially detrimental to fellow students.
If late arrival is not accepted, this will be treated as a late cancellation, for which the full class or course fee will be payable.


We take photos and videos of our students enjoying their classes and courses at the studio as well as of student work. These are often used on social media, our website and in our marketing materials. If you would rather not be involved in this, please let us know in advance of your class.

Technical issues and breakages

Only the Keeeps experienced and trained technicians will handle and fire your ceramic work. However, as is the nature of ceramics, particularly for those new to pottery, there is always the risk of technical failure and breakages for which we cannot be held responsible.

Collection of Works

Your work will be fired by the Keeeps team and will be available for collection 4-6 weeks after your class, or from the final day of your course. You will be notified by email or phone when your work is ready for collection. If for any reason you do not hear from us 6 weeks after your last class, please contact us on marlow@keeeps.co.uk.
If you attend a class or course from further afield and are unable to collect, we can package and post this to you for a small fee, but we cannot accept any responsibility for damage in transit.
Unfortunately, due to limited space, if your work is not collected or posted to you within 3 months of the end of the class or course, we will sadly have to dispose of it. 

Health and Safety

Users of the studio do so at their own risk with awareness of the inherent hazards of a pottery studio environment e.g. the presence of oxides.
Keeeps takes a serious approach towards health and safety for the sake of all staff and students. Students use the studio at their own risk, with awareness of the inherent hazards of a studio environment, which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, and the risks associated with breathing dust.
You should wear appropriate clothing in the studio, including suitable ‘closed toe’ shoes. You should also wear your hair tied back if applicable and have sensible nail length if your class or course includes wheel throwing.
Whilst you will be provided with an apron, you should wear clothes that you don’t mind getting dirty or dusty. You are also welcome to bring a dust mask if you feel this is required.

Security and Theft

Please be aware that there are no lockers provided on site. You will be required to remove any hand or wrist jewellery when operating the pottery wheels. We advise that all valuables are left at home. You are responsible for your personal property and Keeeps accepts no liability for any loss or damage of any personal belongings.

Environment and Recycling

We try to run a zero-waste studio. All materials are reused or recycled wherever possible. We have clay traps in the studio sinks but clay, glaze and sedimentary materials are never to be poured down sinks in the WCs. Please ensure that the correct bins are used when disposing of any materials.

Data Protection

Any personal information you give to us will be processed in accordance EU GDPR. We will use the information to process your booking, to provide the course and to inform you about similar courses which we provide, unless you tell us that you do not want to receive this information. More details can be found in our Privacy Policy.

Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.